Frequently Asked Questions Everything you need to know about shopping. Ordering & Payment How Do I Place an Order? Simply browse our collection, add your items to the cart, and check out online. You can also shop with us in-store for a hands-on experience. What Payment Methods Do You Accept? We accept major credit/debit cards and other secure checkout options available at checkout. Do You Offer Gift Cards? Yes! Gift cards are available and make the perfect option for any collector. Layaway Program Is Layaway Available? Yes! Our flexible layaway program allows you to secure collectibles and pay over time. What Are the Terms and Requirements? Minimum purchase of $125 (before tax) 20% non-refundable deposit required 3-month term for purchases under $1,000 6-month term for purchases over $1,000 Maximum of 2 active layaways What Payment Options Are Available? Monthly payments are required, and electronic invoicing is available for your convenience. Returns & Exchanges What is Your Return Policy? Returns are accepted based on eligibility and condition requirements. Please contact us for approval before returning any item. What if My Item Arrives Damaged? Any shipping damage must be reported within 10 days of delivery. What if I Receive Defective Merchandise? Defective items must be reported within 30 days for review and resolution. Can I Cancel a Preorder? Preorder cancellations may be subject to specific terms depending on the item. Are There Restocking Fees? Yes, a 30% restocking fee may apply to eligible returns. Rewards Program Do Reward Points Expire? No! Your points never expire, so you can use them whenever you’re ready. How Do I Earn and Use Points? You earn points on every purchase and can redeem them on eligible merchandise. Are There Any Restrictions? Points cannot be used for layaway payments, preorders, or sales tax. Shipping What Shipping Methods Do You Offer? We offer reliable shipping options available at checkout based on your location. How Long Does Processing Take? Orders are processed within standard business timelines (details provided at checkout). Is Shipping Insurance Available? Yes, insurance options are available to protect your collectibles during transit. Preorders How Do Preorders Work? Preorders allow you to reserve upcoming collectibles before they are released. Is a Deposit Required? Yes, select preorders may require a deposit to secure your item. Can I Cancel a Preorder? Cancellation policies vary depending on the item and timing. Trade-Ins (DOC Dollars) What Do You Accept? We accept new and sealed collectibles in excellent condition. How Much Credit Can I Get? You can receive up to 50% of market value in DOC Dollars (store credit). How Do I Submit Items? You can contact us with details and photos or bring your items in for evaluation. “Still Have Questions? Contact us at marketing@docsuniquecollectibles.com.”
