Frequently Asked Questions

Please reach us at marketing@docsuniquecollectibles.com if you cannot find an answer to your question.

Is Layaway an option?

YES!

Below are listed our Layaway Program Policies:

1. Minimum amount to have your Collectible(s) setup on our Layaway program will be $125.00 (not including tax) and a 20% Non-Refundable Deposit (NRD) is Required. Layaway amounts under $1,000 will be a 3-month term, over that amount will be a 6-month term.

2. Maximum Two (2) Layaway Transactions will be allowed; you may have several items on a Single Layaway Transaction.

3. All your information must be updated and current, that being: address, phone #, and email address.

4. Payments must be made every month; failing to make a monthly payment will incur a $15 late fee.

a. NOTE: we may send you an electronic invoice every month and you may pay online, a visit to our shoppe is not necessary (we realize time is of the essence).

5. Failure to make payments for THREE (3) consecutive months will null and void the Layaway transaction where the 20% NRD (non-refundable deposit) will be lost, and any remaining balance will be available as ‘Store Credit’ we will not refund the difference in cash or Credit Card credit.

6. If the layaway is cancelled, the difference of payments and 20% NRD will be refunded in STORE CREDIT ONLY.

What Are Your Return or Exchanges Policy

All Collectibles MUST be in the same condition as originally purchased - and receipt is necessary. If we notice there are damages to the package or no longer sealed, no refund or exchanges possible.

Shipping damages claims will need to be submitted within 10 days of recieivng the Shipment. After the 10 days, we suggest you file a claim with the carrier that delivered your Collectible.

Defective merchandise claims must be submitted within 30 days of purchase.

No exceptions. There after there is nothing we can do.

On any Pre-Orders that have not arrived and are cancelled, payments over the 20% Non-Refundable Deposit will be returned as Store Credit Only.

If an Order is returned in original condition and reason for return is no longer wanted, a 30% restocking fee will be applied.

For Rewards Program, is there an expiration date?

No! You may accumalte as much as you'd like, use it at your convenience and on any item we have in our Shoppe. The only thing now allowed is to use the points for Layaway Payments, Pre-Orders or Sales Tax.

COVID 19 INFORMATION

WE SINCERELY APPRECIATE YOUR COOPERATION!

We are taking every measure possible to maintain our Shoppe, our family and you and your family as safe as possible. Please, Please, Please - try to understand our point as to why we are doing this until further notice.

Although Face Coverings are not mandated, due to concerns with the different variants that continue to put a strain on our city, we ask that you consider wearing one at our Shoppe. If you don't have one, we will provide one for you. Our goal is to maintain our Shoppe as safe as possible for everyone. We only have your interest as well as our families in mind.

We sincerely hope you understand our stance and look forward to receiving your at our store.

TERMS AND CONDITIONS

Returns or Damages

Being most of our items are Sealed High Valuable Collectibles, in most cases all sales are final. If you would like to see additional pictures of a specific product you are interested in, by all means let us know so that we could get you as many pictures as you need and you are sure of your purchase. (*vintage, unique items are sold as is, no refunds being these are very rare to find; unless it was deliberately damaged during shipping process or it is not what was listed on our website - then consideration will be taken into place).

If for some reason the item arrives damaged, after a formal review process, we will only issue store credit if the claim is processed and approved. It is highly recommended that you properly inspect your item upon arrival and any discrepancies are notated on the delivery receipt provided by the carrier making your delivery. If Delivering carrier stipulates all was received intact with no notations of damages to boxes, the claim will be denied. Regardless, do not return damaged item until a Return of Authorization has been submitted to you.

If for whatever reason you do not like your item and want to return it, you will be liable for shipping costs to have item returned and a 25% restocking fee will be deducted from original amount paid. The refund will be submitted after it has been received and inspected for damages or missing items which would create a higher % in restocking fee's or returned to buyer with no refund.

The items will not be shipped until the funds have been received via our Square Payment Process or Pay-Pal and no Refunds will be submitted until we have the item back at our location and could take 10 to 15 days after received.

Thank you for your business.

Management

Does DOC's Purchase Collectibles?

We most definitely do purchase 'New and Sealed' Collectible toys. What we do is review the item that you are interested in selling and make sure it's sealed and new; we'll then provide you with an amount (higher than most locations) that we would pay out in DOC Dollars. What are DOC Dollars? That is store credit that may be applied towards a purchase at our location.

Why DOC Dollars? We figured it will get you a better trade value. Most locations will only give you 30 to 40% of market value on a cash trade. We'll usually go as high as 65% of trade market value (depending on condition of new sealed collectible) giving you that added $$$ to purchase new Collectibles! And what better place to get them at than 'DOC's Unique Collectibles'. And remember, if we don't have it - we'll hunt it down for you.

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